Fizjo&Well Call and make an appointment

Privacy policy


1.General provisions

This privacy policy (hereinafter referred to as the "Privacy Policy") sets out the rules for the protection and processing by the  Fizjo & Well Dorota Chałubińska; NIP 7681800833; Regon 361594037, with registered office at ul. Lanciego 19/49; 02-792 Warsaw (hereinafter referred to as Fizjo & Well).personal data of users of the website " " including its sub-sites, hereinafter referred to as the "Site", in connection with their use of the services offered by the Site. The above users are hereinafter referred to as: "Users", and each of these users individually hereinafter referred to as: "User". 

The Privacy Policy contains the Site's applicable rules for the collection and use of data about Users.

The purpose of this privacy policy is to ensure that users of the Site are afforded a level of privacy protection that is at least equivalent to the standards provided for in the applicable legislation, including in particular the Act of 18 July 2002 on the provision of electronic services (. Journal of Laws 2020, item 344t.j.) of 2017.06.24), the Personal Data Protection Act of 10 May 2018 (Journal of Laws 2018.1000) and the Telecommunications Act of 16 July 2004 Journal of Laws 2019, item 2460, 2020, item 374, 695,875.)

The site is the property of the Administrator.

All property rights and intellectual property rights to the Site and its elements, such as photographs, drawings, graphics, text, as well as other content, belong to the Administrator. All trademarks on the Site are the property of the Administrator, unless otherwise indicated. The works contained in the Site may not be used in any way, without the Administrator's prior consent, granted under pain of invalidity in writing, except for the Site User's permitted personal use. It is forbidden to copy, modify, link or use them in any other way that involves making them public or using them for commercial purposes. Any actions going beyond the above-mentioned permitted use are prohibited and may result in civil and criminal liability.

The Administrator shall not be held liable for any damage resulting from any decisions made on the basis of the information provided on the website or from its unauthorised use, unless such liability arises from generally applicable provisions of law, in particular the provisions of consumer law in its broadest sense.

The Administrator reserves the right to make any modifications to the content of the Site, including this privacy policy. In particular, the Administrator shall be entitled to correct information posted on the Site, update data on an ongoing basis or remove specific content, also without prior notice to Users. 

  1. Personal data controller.
    1. Introductory information

Respecting the right to privacy of persons who have entrusted Physio & WellWe would like to declare that we process your personal data, including those of our service users, our contractors and their employees, as well as individual customers, in accordance with national and European legal regulations and under conditions which guarantee the security of the data.

In order to ensure the transparency of the processing carried out, we present the applicable Physio & Well, the principles of personal data protection, established on the basis of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation, hereinafter "RODO") (hereinafter "the Regulation").

  1. Data controller

The controller of your personal data, i.e. the entity that decides on the purposes and means of processing, is Fizjo & Well Dorota Chałubińska; NIP 7681800833; Regon 361594037, with registered office

Ul. Lanciego 19/49 02-792 Warsaw. 

You can also contact us by email on matters relating to the processing of your personal data at: 

  1. Data acquisition and purpose of data processing

Physio & Well, offers comprehensive data protection and information security solutions. In carrying out our business functions, we process personal data for the following purposes:

Purpose of processing:Legal basis and data retention period:Purpose of processing:
Actions to conclude and perform a contract with a client or customer,Legal basis :Article 6(1)(b)
(regarding clients) data of the members of the management representing the legal entity, data of the legal entity's attorneys, as well as data of employees who are the contact persons of the legal entity;
The need to contact employees/contractors of clients and customers in relation to actions taken to conclude or implement a contract.
Implementation of rehabilitation, health treatments Legal basis :Article 6(1)(b), in conjunction with Article 9(1) and (2) RODO
(concerning customers
No less than 5 years after the service has been provided.
Handling of complaints, applications and claims.Legal basis : Article 6(1)(b), (c) RODO Period of data retention: For the duration of the contract or until the expiry of the warranty or settlement of the complaint.Need to liaise with clients' staff/co-workers in relation to dealing with complaints, requests and claims.
Determination, investigation and defence of claims.Legal basis : Article 6(1)(f) RODO
Data retention period: For the period until the expiry of the statute of limitations for contractual claims - in accordance with applicable law.
Processing of data of customers or contractors and their employees /co-workers in connection with the establishment, investigation and defence of claims.
Carrying out accounts, bookkeeping and financial reporting. Legal basis : Article 6(1)(c) RODO
Data retention period: For the time until the expiry of the data retention obligations under the law, in particular the retention of accounting documents (as a general rule, for 5 years after the year in which the legal event that obliged the issuing of the accounting document occurred).
-5 years
Keeping statisticsLegal basis : Article 6(1)(f) RODO
Data retention period: For the duration of the other processing operation indicated in this table. We do not store personal data exclusively for statistical purposes.
Improve business operations through lessons learned from statistical activities.
Conducting marketing activities (including by means of electronic communication).Legal basis : Article 6(1)(f) RODO
If marketing is carried out using a telephone number or e-mail address, the controller will obtain consent for the communication channel in accordance with the Electronic Services Act or the Telecommunications Act. Data retention period: Until you raise an objection, i.e. show us in any way that you do not wish to stay in contact with us or receive information about the activities we undertake, or until the statute of limitations for claims.
Conduct marketing activities to promote products and services.
Profile data processing Physio & Well on the social networking site Facebook.Legal basis : Article 6(1)(f) RODO
The data are co-administered by Physio & Well and Facebook portal. Data retention period: Data will be processed until you object to the processing.
Conducting ongoing correspondence using tools provided by Facebook, including Messenger, and conducting other marketing activities.
Cookie processing.Legal basis : Article 6(1)(f) RODO
Data retention period: Data will be processed for the periods indicated in the sections on cookies (point.7) or until you object to the processing. The objection can only be made by changing the end user's browser settings to prevent the collection of information using cookies.
Adaptation of website content to users' needs, including for marketing purposes, optimisation of website use.
Driving recruitment.Legal basis : Article 6(1)(a) and (c) RODO
(for job applicants); Article 6(1)(a) and (b) RODO
(for candidate colleagues)
Data retention period: Up to 6 months after the end of the recruitment process, and in the case of consent given for further recruitment processes, no longer than one year.

If the time limits for the retention of documents indicated under the heading "Maintenance of accounts, bookkeeping and financial reporting" are longer than those applicable for the assertion of any claims, the longer time limits indicated shall apply.

  1. Recipients of the data

In connection with its activities Physio & Well., will disclose your personal data to the following entities:

  1. Rights with regard to the data processed and the voluntariness of their provision

Any person whose data is processed by the Physio & Well., is entitled to:

For more information on data subjects' rights, please refer to the provisions of the Articles 12 to 23 RODO.

In addition, the person whose data is processed by Physio & Well , you have the right to lodge a complaint with the supervisory authority, i.e. the President of the Office for Personal Data Protection.

More information at:

  1. Do you have to provide your personal data?

The provision of the data is necessary for the conclusion of contracts and the settlement of business and for the fulfilment of the Physio & Well, as required by law. This means that if you want to make use of the services offered by us (, you want to become our contractor (supplier), individual customer or employee /co-worker, you must provide your personal data - this data is necessary to conclude a contract with you.

If your employer or other entity has designated you as a contact person in connection with the conclusion/execution of a contract with the  Physio & Well Your data will be processed to the extent disclosed by this entity (standard is name, position, email address and telephone number).

For the rest (in particular the processing of data by the Physio & Well for marketing purposes) the provision of data is voluntary.

  1. Transfers of data to third countries.

As a general rule, personal data will not be transferred outside the European Economic Area ("EEA"). However, given the provision of services by our subcontractors in the provision of support for ICT services and IT infrastructure, our subcontractor may outsource certain activities or IT tasks to recognised subcontractors operating outside the EEA, which may result in the transfer of your data outside the EEA. In accordance with the European Commission's decision, recipient countries outside the EEA shall ensure an adequate level of protection of personal data in accordance with EEA standards.

For recipients in the territory of countries not covered by the European Commission's decision, in order to ensure an adequate level of this protection, the controller shall conclude agreements with recipients of personal data which are based on the standard contractual clauses issued by the European Commission in accordance with Article 46(2)(c) of the RODO.

A copy of the standard contractual clauses can be obtained from the controller - its contact details are given above. The safeguards applied by the controller to your data comply with the principles provided for in Chapter V of the RODO. You can request further information about the safeguards in place, obtain a copy of these safeguards and find out where they are shared.

  1. Processing of personal data by automated means

Your personal data will not be used for automated decision-making (including profiling) 

  1. Principles for the collection of personal data and information.

Any person who visits the Site automatically becomes a User of the Site, as set out in this Privacy Policy. When Users browse the content of the Site, information regarding the use of the Site by Users, their IP addresses and the location data of the User who owns the IP address is automatically collected.

The User is asked via the Site whether he/she agrees to his/her location being determined and made available. If the User does not consent to the sharing of his or her location, he or she should close the enquiry window. The User may also consent to the sharing of his or her location through the relevant settings of the Internet browser he or she uses to browse the content of the Site, as well as through a subpage containing a map with the sales network.

The User may at any time revoke permission for the browser to provide his or her location by setting the browser in such a way that the User is prompted each time to allow his or her location to be read.

The use of certain functionalities of the Site may be preceded by the need for the User to provide personal data. If the User does not provide personal data, the use of certain functionalities of the Site may be restricted.

4 The scope of the data collected, how it is used and how it is processed.

Physio & Well is also a data controller within the meaning of the Act of 10 May 2018, on the protection of personal data (Dz.U.2018.1000 t.j. ), and the General Regulation, the Administrator declares that the User browsing the Site remains anonymous until, filling in the contact form on the Site or registering via Facebook. When using the Site, the User may be asked to provide the following personal information: name, surname, residential address, telephone number, e-mail address.

The personal data collected when the user fills in the contact form are only used for the purpose of sending, answering the question asked via the above-mentioned contact form or registering for a treatment.

The provision of data by the User is voluntary; however, the use of certain functionalities of the Website is not possible without providing such data.

The data collected is also used to establish the User's profile and allows the Website content to be tailored to the User's needs. Data processing is carried out in accordance with the Personal Data Protection Act and the Provision of Electronic Services.

The information obtained automatically is used for the management of the Site, the identification of possible security risks, the study of User traffic on the Site and for statistical purposes. This information is not combined with the personal data of the Site User and is not used to determine the identity of the User. The extent of the information collected automatically depends on the User's browser settings. The User can check the settings of his/her browser to find out what information is shared by the browser automatically or to change these settings.

Location information is used to customise the content of the Site for Users.

The Users' personal data are processed on the basis of the consent given by the User to whom they relate and in the cases provided for by law, which authorise the Administrator to process the User's personal data. The User's consent for the processing of his/her personal data is given by the fact of remaining on the Site, as well as by ticking the indicated box during the procedure enabling the User to use particular functionalities of the Site.

The Administrator shall not sell or otherwise provide Users' personal or address data to third parties without their express consent, unless he is obliged to do so by the state authorities authorised for this purpose.

The Administrator may entrust another entity, by means of a written agreement, with the processing of your personal data collected on the Site, in accordance with Article 28 of the General Regulation (RODO)

5 User rights.

The user has the right at any time to:

  1. be informed whether and to what extent his or her personal data are processed;
  2. access to and obtain a copy of their personal data;
  3. request the rectification (amendment) of their data or the restriction or cessation of their processing;
  4. Request the erasure of your data or object to the processing of your data;
  5. withdraw your consent to the processing of your data;
  6. the portability of your data (to the extent set out in Article 20 RODO),
  7. to lodge a complaint with a supervisory authority (the President of the Office for Personal Data Protection.

6 Cookies.

In order to improve the use of the Website, in particular by adapting it to the individual needs of the Users, the Administrator uses cookies, i.e. short text/numeric information that is saved by the ICT system in the User's ICT system (on a computer, phone or any other device through which the User uses the Website) when browsing the Website. These files enable subsequent identification of such a device and consequently identification of the User on subsequent visits to the Site.

Cookies collect information about the User's use of the Site. Their main purpose is to make it easier for the User to use the Website, to adjust the content of the Website to the User's preferences. Cookies allow the Website to recognise the User's device and to display the Website accordingly, tailored to the User's individual needs. Cookies allow us to create statistics which help us to understand how Website Users use the Website, so that we can improve its structure and content.

The website uses the following types of cookies:

  1. Performance cookies - allow the collection of information about how the Site is used.
  2. Functional cookies - allow "remembering" the User's selected settings.
  3. Session cookies - are stored on the User's device and remain there until the session of the respective browser ends. The stored information is then permanently deleted from the device's memory. The mechanism of session cookies does not allow any personal data or any confidential information to be collected from the User's device.
  4. Permanent cookies - are stored on the User's device and remain there for the time specified in the file parameters or until they are manually deleted by the User.

Cookies placed on the Site by third parties:

  1. Cookies placed by Google Analytics - used to provide statistics for the Site.

Every web browser gives you the possibility to change your cookie settings. Below you will find information on how to change the cookie settings of the most popular and widely used web browsers:

  1. Mozilla Firefox - from the browser menu select: Tools > Options > Privacy. Activate the Firefox box: "will use user settings". Cookies are decided by clicking - or not - on "Accept cookies" / More information - Mozilla Firefox
  2. Internet EXPLORER 6.0 I 7.0 - from the browser menu select: Tools > Internet Options > Block all cookies. / More information Internet Explorer
  3. Google Chrome - from the browser menu (top right corner) select: Settings > Show advanced settings. In the Privacy section, we click on the Content Settings button. In the Cookie section, we change the following cookie settings:

- Deleting cookies,

- Default cookie blocking,

- Default to allow cookies,

- Default retention of cookies and further pages until the browser is closed,

- Specifying exceptions for cookies from specific sites or domains.

  1. Opera - from the browser menu select: Tool > Preferences > Advanced. Cookies are decided by ticking or not ticking the Cookies item.
  2. Mobile phones - after opening the internet, choose Settings > Privacy > Cookie settings.

Cookies are used on the Site with the User's consent. Consent may be given by the User through the appropriate settings of the Internet browser used to browse the Site. The User may, at any time, withdraw or change the scope of his/her previously expressed consent to the use of cookies on the Site and delete them from his/her browser. The User may at any time block or restrict access of cookies to his/her device and permanently delete the files already stored. The Administrator declares that blocking or restricting access of cookies to the User's device may adversely affect the ability to use certain functionalities of the Website, and ensures that storing cookies on the User's device does not cause any configuration changes either in the device or in its software.

No information constituting personal data of Users is stored in cookies.

8 Security of personal data.

Physio & Well., guarantees the protection of the privacy and personal data of the Users of the Site, in accordance with the declarations made when entering personal data, and in accordance with the Act of 10 May 2018, on the protection of personal data (Journal of Laws 2018.1000 t.j. ), and the Regulation of the European Parliament and of the Council (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation). In addition, information relating to the Site's statistics is collected and its collection and use is carried out as described in this privacy policy, in accordance with the law 

Make an appointment